Refund and Cancellation Policy

At Print Connect Hub (“we,” “us,” or “our”), we aim to provide a fair, transparent, and customer-friendly experience. This Refund and Cancellation Policy explains the terms and conditions for cancelling orders, returning products, requesting replacements, and receiving refunds.

By placing an order or purchasing products or services through www.printconnecthub.com, you agree to the terms outlined in this policy.

1. Order Cancellation Policy

A. Cancellation Before Shipment

You may request to cancel your order before it has been shipped or processed for delivery.

To request a cancellation, please contact our support team as soon as possible and provide your relevant order details.

If your cancellation request is approved before shipment, you will be eligible for a full refund. Refunds are generally processed within 5–7 business days, depending on your original payment method and payment provider.

B. Cancellation After Shipment

Once an order has been shipped, it may no longer be eligible for cancellation.

If applicable, you may refuse or return the delivery in accordance with our return policy. Any refund will be considered only after the returned product has been received and inspected by Print Connect Hub.

2. Return and Replacement Policy

A. Eligibility for Returns or Replacements

We may accept a return or offer a replacement under circumstances such as:

• You received a damaged product.
• You received a defective product.
• You received an incorrect product.
• The product remains unopened and unused in its original condition, including the original packaging and applicable accessories.

All return or replacement requests are subject to review and approval.

B. Return Request Timeframe

To request a return or replacement, please contact us within 30 days of receiving your order, unless otherwise specified for a particular product or service.

When submitting a request, please provide:

• Your Order ID or order details
• A description of the issue
• Clear photos or other relevant evidence of the damaged, defective, or incorrect product, where applicable

C. Non-Returnable Items

The following items may not be eligible for return or refund:

• Products damaged due to misuse, improper handling, accidents, or unauthorized modifications
• Software products, downloaded drivers, digital products, or software licenses
• Ink or toner cartridges that have been opened or used
• Customized, personalized, or special-order products
• Products that are returned without the required components or accessories

3. Refund Policy

A. Refund Processing

Once your return request has been approved and, where applicable, the returned product has been received and inspected, your refund will be processed to the original method of payment.

Please allow approximately 7–10 business days for the refund to be processed. The actual time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.

B. Partial Refunds and Deductions

In certain circumstances, a full refund may not be available. This may include situations where:

• The product is returned without its original packaging.
• The product shows signs of use, damage, or missing components.
• The returned product is not in the same condition in which it was received.

Where applicable, Print Connect Hub may issue a partial refund or apply reasonable deductions or restocking charges.

4. How to Request a Refund or Return

To request a cancellation, return, replacement, or refund, please contact our support team with the relevant order information and details of your request.

• Website: www.printconnecthub.com
• Email: info@printconnecthub.com

Please include your Order ID, the product or service involved, and a clear explanation of the issue to help us process your request efficiently.

5. Policy Updates

Print Connect Hub reserves the right to update or modify this Refund and Cancellation Policy at any time. Any changes will be posted on this page, along with an updated “Last Updated” date.

We encourage you to review this policy periodically to stay informed about our current cancellation, return, replacement, and refund procedures.

6. Contact Us

If you have any questions or require assistance regarding cancellations, returns, replacements, or refunds, please contact us:

• Print Connect Hub
• Website: www.printconnecthub.com
• Email: info@printconnecthub.com